Course Brief

Upon completion of this unit, the learner will be able to:-
  1. Understand the contribution Customer Service makes to achieving organisational objectives.
  2. Know how to improve customer service performance in an organisation.
  3. Know how to manage the customer interface.
  4. Know how to improve customer service levels in specific contextual settings.
  5. Understand the role and impact of front-line staff in the delivery of customer service.

  • This course is offered in 50 hours

Assessment method: written examination (unless otherwise stated).
Written examinations are of three hours’ duration.
All learning outcomes will be assessed.