Programme Brief

We can get to a place where it feels like everyone we speak with is either having a bad day, or that we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, miserable, lacking manners and courtesy, or passive-aggressive. Sometimes we may seem be equally irascible ourselves.

While it might seem that the easiest remedy is to lock yourself up at home and avoid people entirely, we eventually have to step outside and have an interaction with somebody - go to work, make a call, send an email, message or voice note.

In this online series of six, two-hour sessions each, participants will learn how to turn difficult situations into opportunities for growth.

An e-certificate will be issued at the end.

By the end of these sessions you will be able to:

    1. Understand yourself better - your core values, personality, (including triggers and pet peeves) and how they may differ from others’ with whom you interact.  (Personality Diagnostic)
    1. Recognize how your attitudes and behaviours impact others.
    2. Use techniques for managing and dealing with anger and honing your Emotional Intelligence.
    3. Employ Conflict Management Styles to deal with difficult Team Members
    1. Develop an action Plan for coping with Conflict and Difficult Team Members.


Please click here to view the full Course Outline

Schedule and cost:

There are no schedules at this time.

  • 12 Contact hours
  • Champs Fleurs

If you wish to register for this course, please follow the instructions below:


  1. Please complete the Online Programme Registration Form, and click submit.

    Once the form has been completed, please proceed to make your payment via the following options below:


  1. PayPal – Please click the ” Add to Cart” button below:

    All relevant information about accessing online sessions will be sent via email within 3-5 working days.

    *If you do not have a PayPal account, or a credit card, you can utilize any of the following payment options:


  1. Payment of TT$1225.00 can be made via direct deposit to the following SBCS Republic Bank Account (3501 3848 7501).

    Once you have deposited the required payment, please email and attach a copy of the stamped deposit slip to Corporate Training Centre informing of such.

    Once Corporate Training Centre verifies the deposit, final registration details will be forwarded to the student.




  1. Visit the Advisory and Admissions department at any of our three campuses (Champs Fleurs, San Fernando, Trincity) to register.

    Our office hours (excluding public holidays) are as follows:

    • Monday – Thursday: 8:00am – 6:00pm
    • Friday: 8:00am – 4:00pm
    • Saturday: 8:00am – 3:00pm


For further information, please send an email to Corporate Training Centre or call 663-7227 extensions 1110-1113.


Technical Requirements?

Please check that your laptop / tablet meets the minimum requirements for Adobe Connect web conferencing online platform services before registering by clicking here.  

For further information, please send an email to or call 663-7227 extensions 1110-1114.