Programme Brief

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

An e-certificate will be issued at the end.

 

On completion of this course, learners will be able to:

  • Recognize that service delivery is an individual response value.
  • Understand how your own behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem-solver.
  • Communicate more assertively and effectively.
  • Learn some ways to make customer service a team approach.

 

Please click here to view the full Course Outline


Schedule and cost:

There are no schedules at this time.


  • 10 Contact Hours
  • Champs Fleurs

If you wish to register for this course, please follow the instructions below:

 

  1. Please complete the Online Programme Registration Form, and click submit.

    Once the form has been completed, please proceed to make your payment via the following options below:

 

  1. PayPal – Please click the ” Add to Cart” button below:

    All relevant information about accessing online sessions will be sent via email within 3-5 working days.

    *If you do not have a PayPal account, or a credit card, you can utilize any of the following payment options:

 

  1. Payment of TT$1,050.00 can be made via direct deposit to the following SBCS Republic Bank Account (3501 3848 7501).

    Once you have deposited the required payment, please email and attach a copy of the stamped deposit slip to Corporate Training Centre CTCOnline@sbcs.edu.tt informing of such.

    Once Corporate Training Centre verifies the deposit, final registration details will be forwarded to the student.

 

OR

 

  1. Visit the Advisory and Admissions department at any of our three campuses (Champs Fleurs, San Fernando, Trincity) to register.

    Our office hours (excluding public holidays) are as follows:

    • Monday – Thursday: 8:00am – 6:00pm
    • Friday: 8:00am – 4:00pm
    • Saturday: 8:00am – 3:00pm

 

For further information, please send an email to Corporate Training Centre CTCOnline@sbcs.edu.tt or call 663-7227 extensions 1110-1113.

 

Technical Requirements?

Please check that your laptop / tablet meets the minimum requirements for Adobe Connect web conferencing online platform services before registering by clicking here.

For further information, please send an email to CTCOnline@sbcs.edu.tt or call 663-7227 extensions 1110-1113.