Effective Business Communication - Writing & Speaking

This first course in Effective Business Communication focuses on developing effective writing, speaking and presentation skills. This will be examined and practiced especially in memoranda, letters, reports, in class presentations etc.; and, an opportunity will be provided for each delegate to address their current style of communication and understand the level of effectiveness they are currently using.

Programme Content

Session 1     The Process Of Communication – An Introduction

• Definition                
• The nature and function of communication
• Methods of communication and communication skills
• The communication cycle and barriers
• Effective listening – Telephone
• Non-verbal communication

Session 2     Written Communication – Structuring The Message

• Language, style, tone, grammar
• The business message
• Positive communication
• Structure and layout of: letters, memoranda, circulars, and sales letters
• Exercises (practical)

Session 3     Written Communication - Reports

• The purpose of reports
• Structure and layout of reports
• Practical application: letter (in class), memoranda and report
• Summaries, roles

Session 4    Effective Meetings

• The purpose of meetings
• Meeting documentation: Notices, Agendas and Minutes
• Presentation of meetings
• Preparation for Week 5 (effective seminars, conferences & presentations) - A theoretically and practically based session
• Interviews

Session 5    Effective Seminars and Conferences

• Purpose, audience, structure and style    
• Preparing your presentation
• Developing presentation skills

Session 6    Presentations and Evaluation

• Practical application: In-class presentations
• Peer evaluations

Registration Information

• Please note that all information is subject to change.  It is advisable to confirm all information before registration
• Registration for all Corporate Training courses can be done at the Champs Fleurs, Port-of-Spain, Trincity or San Fernando Campus.
• Payment of fees can be made by linx, credit card or cheque. SBCS is now CASH FREE!
• An administration fee of $100.00 is payable on all registrations.
• A late fee of $20 will apply on registrations within 1 week of commencement of class.
• A Certificate of participation is awarded to each participant upon satisfying 80% attendance of classes and/or any exam or course-work assigned by lecturer.

Schedule