- This course is offered in 60 hours
By the end of the course students should have achieved these learning objectives:
A. Discuss the impact of cultural and social norms on information technology management.
B. Examine the use of the systems development life cycle in an outsourced environment.
C. Evaluate frameworks for managing IT, and the development of an IT system in a complex and diverse environment.
D. Critically assess ways in which to maximise the benefits from outsourcing and build relationships.
E. Evaluate the planning of, and activities arising from, procurement and outsourcing across cultures to understand how to build robust outsourcing partnerships.
F. Examine models of managing change for outsourced IT systems.
G. Appreciate the legal requirements of outsourcing in the IT environment.
1. Managing the maintenance of ongoing IT systems.
2. The planning of and activities arising from managing outsourced IT function.
3. Models for managing IT in an outsourced global environment.
4. Capacity planning and its relationship with outsourcing.
5. Managing change in an outsourced IT environment.
6. IT planning and management function in an outsourced environment.
7. Cultural Issues in developing and maintaining IT and information system in an outsourced environment.
8. Frameworks for outsourcing the IT function and the development of information systems.
9. How relationships with outsources partners can be managed to produce the most successful outcomes.
Concepts will be introduced during lecture sessions and will be supported by individual work involving problem solving exercises and discussions. Each week there will be a 1 hour lecture and a 1 hour practical session. In the lecture students will be introduced to the concepts and issues that Outsourcing raises for business. In the lab sessions students will learn how to develop solutions to a variety of real life Outsourcing scenarios.
Seminar – 30%
Group presentation on a topic related to outsourced IT function.
Essay – 70%
Carry out an analysis of various business functions and evaluate their potential for outsourcing, and consider the type of companies that should be considered to take on this role.