Course Brief

Main areas of study:

-Conflict Resolution
-Having Difficult Conversations (courage to challenge and influence)
-Investigation Interviewing (probing and being inquisitive in the handling of grievance, discipline, bullying and harassment processes)
-Negotiation Skills
-Discipline/Capability Handling
-Grievance Handling
-Redundancy Handling
-The role of HR in supporting and mentoring Line Managers
-Dispute resolution techniques (settlements, mediation etc)
-Employment Tribunals


  • 60 Contact Hours

By the end of this module successful students will be able to do the following:

1. Analyse the concept of conflict and the obstacles and emotions encountered when having difficult conversations.
2. Demonstrate the ability to advise on a range of contentious employment practices using effective inter-personal skills in accordance with employment legislation to mitigate organisational risk.
3. Demonstrate and appraise their own essential HR transferable skill-set.
4. Analyse the ethical, procedural, legal and best practice requirements of a HR professional.

An individual skills assessment designed to allow students to demonstrate their understanding of best practice and utilise the skills developed in the module. Tests all Learning Outcomes.